Return & Refund Policy

Return & Refund Policy

At Gehna Jewelers, we value the trust you place in us and are dedicated to ensuring your complete satisfaction with every purchase. Each Gehna creation is crafted with the utmost care, and our policies are designed to promote fairness, transparency, and a seamless shopping experience.

Return & Exchange

We do not offer online returns or refunds. However, we provide flexible exchange options to ensure you truly love what you own.

All exchanges must be made in person at our Bandra showroom and must be accompanied by the original invoice and certification.

Within 7 Days of Delivery

You are entitled to a 100% exchange of the invoice value for any diamond or uncut jewelry of your choice from our current collection.

After 7 Days of Delivery

  • You are eligible for an exchange equivalent to 100% of the prevailing market value of the gold and diamonds contained in your piece.

  • The value of stones, labor, and GST will not be considered in such cases.

  • If you prefer a refund instead of an exchange, 85% of the prevailing gold and diamond value will be refunded.

  • Stones, labor charges, and GST are excluded from all refunds.

Terms & Conditions

  • This policy applies only to jewellery purchased online through our official website.

  • Items showing signs of wear, alteration, or damage will not be accepted for exchange or refund.

  • The product must be returned in its original condition, along with the invoice and certification.

  • Gehna Jewelers reserves the right to assess the product and determine eligibility based on quality inspection.

  • All evaluations for gold and diamond value will be based on the prevailing market rate on the date of exchange or refund.

  • Customized, engraved, or altered jewelry (including resizing or special orders) is not eligible for exchange or refund.

  • Refunds, where applicable, will be processed only after the product passes our quality inspection.

  • Gehna Jewelers reserves the right to amend or modify this policy at any time without prior notice.

Contact Us

For any queries or assistance regarding returns or exchanges, please get in touch with us at:

Email: care@gehnajewellers.com
Phone: +91-22-2648-1208
Address: Gehna Jewellers, 6 Kakad Palace, Turner Road, Bandra West, Mumbai – 400050